Knowing the three things to do in the first five minutes turns a breakdown from a crisis into a minor delay.
Vehicles in our fleet are maintained and checked regularly, so breakdowns are uncommon — but it helps to know exactly what happens if one occurs during a booking with ToTrip Car Rental Services.
Get To Safety First, Then Call
If the vehicle stops responding or shows a warning light, the first step is pulling over safely — away from traffic where possible — before doing anything else. Once safe, call our team immediately rather than trying to diagnose the issue yourself.
We Arrange A Replacement Or Recovery
Depending on the nature of the fault, our team will either send a technician to resolve it on the spot or arrange a replacement vehicle so your trip isn't left stranded, particularly for chauffeur-driven bookings where the driver stays with you throughout.
🔧 If The Car Breaks Down
You're Not Left To Sort It Out Alone
Because our driver is present for chauffeur-driven bookings, they handle the coordination with our team directly — you're not expected to manage logistics or negotiate with a mechanic yourself.
"A breakdown is rare, but how quickly it's handled is what actually determines whether a client remembers it as a bad day or a non-event."
— ToTrip Car Rental Services, Fleet Operations
Have questions about what's covered in a breakdown situation? Ask our team before you book.
Book NowFrequently Asked Questions
Will I be charged extra if the vehicle breaks down through no fault of mine?
No — mechanical faults unrelated to misuse are handled by our team at no extra cost to you.
How long does it typically take to get a replacement vehicle?
It depends on your location at the time, but our team prioritises getting you moving again as quickly as possible.
A breakdown is uncommon, and when it does happen, the process is designed to keep you moving with minimal disruption to your plans.